Shipping policy

At "ByLucii" (hereinafter, "we", "our", or "the company"), we are committed to providing efficient and reliable shipping to ensure your products arrive safely and on time. Below are our shipping policies:

Delivery Times

  • Processing Time: Once your order is placed and payment is received, we will process it within 1-2 business days.
  • Estimated Delivery Times: We ship worldwide, and delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be shown during the checkout process:
    • Spain/Portugal: 1–3 days
    • Balearic and Canary Islands, Ceuta and Melilla: 3–5 days
    • Rest of Europe: 4–7 days
    • America North and South: 7–15 days
    • Rest of the world: 10–20 days

Shipping Methods

  • Shipping Options: We offer a standard shipping method. During checkout, you will be able to see the applied rates based on your location.
  • Order Tracking: We will provide a tracking number so you can monitor the status of your order online. This allows you to know your package's location and estimated delivery time.


Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on your location, the selected shipping method, and the weight or dimensions of the package. These costs will be clearly displayed during checkout before completing your order.
  • Taxes and Duties: Applicable taxes and duties will be automatically calculated at checkout, based on the shipping address provided by the customer. The total amount will be itemized before order confirmation. At ByLucii, we handle these charges with the relevant authorities so you don't have to worry about additional paperwork. Everything is prepaid at checkout, with no surprise fees upon delivery.

Shipping Address

  • Delivery Address: It is the customer’s responsibility to provide a complete and accurate delivery address when placing an order. Please carefully review your shipping details before confirming your order. We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible to check if the change can be made. We do not guarantee that address changes will be possible once the order has been placed.

Customer Support
If you have any questions or concerns regarding shipping or any other part of your shopping experience with ByLucii, please don’t hesitate to contact our customer service team:
Customer Support Email: info@bylucii.com


We appreciate your trust and hope you enjoy your shopping experience with us. If you have any further questions about our shipping policy or need assistance, feel free to reach out to our customer service team.


Sincerely,
The ByLucii Team